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THE INSTITUTE ACTIVITY

Steps taken to control the procedure as well as the valuation results.

The valuation and the control activity is imbued with a system called "Social Quality" of services and they take rise to the Total Quality Management (TQM) based on five important principles.

  1. Process trends (vocational guidance)
  2. Attention to customers - internal/ external - (direct addressee, indirect beneficiaries, people working on the different stages of the project, public administration)
  3. Precautionary measures taken for problems
  4. Quality insurance
  5. The customers’ improvement results.

The valuation activities mentioned above are needed to estimate:

1. The process quality:

  • The definition of the project aims
  • The respect of time and musters in the different stages of the educational project
  • The management process of the results treatment activity
    The management process of the sensitisation of the activity
  • Constant tests of results
  • The customers’ participants to the service definition.

2. The product quality:

  • The quality interference for each customer regards the program and results
  • Consolidated services quality and experimental intervention
  • The educational strategies quality adopted. The quality reports prepared by all operators.

3. The entity of relapse of the educational project:

  • The value added to the bottom-up
  • The information exchange among partners of the Institute
  • The spreading out of  methods and means on the national European territory used by an international net as "GOOD PRACTICE".
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